Last week, I received an email message from Chegg, telling me they had recently changed their Terms of Service.  It was very much an in-your-face message, in Helvetica 21.  That is big.

The body of the message reads:

We have updated our Terms of Use.

The updates are effective as of March 17, 2021. They apply to all accountholders, so we encourage you to read the Terms of Use fully. Some of the updates include changes to the Dispute Resolution section, the Arbitration Agreement, and to the procedures for filing a dispute against Chegg. The Terms of Use can be found here.

If you do not wish to have these Dispute Resolution updates apply to you, you must notify us as described in the Terms of Use within 30 days of their effective date.

It is a very carefully worded message. We are urged to “read the Terms of Use fully” and are told that “some of the updates include changes to” three specific areas of the Terms of Use, all three dealing with problems arising from using Chegg services and procedures in case of  dispute.   Note that use of “some of the updates include changes to…” – note that “some.”  The implication is that there may be other updates, other changes, but they are not mentioned in the email.

Nor are they listed on the Terms of Use page. There is no summary of changes made, no indication of what the previous terms were for comparison purposes.  Nor is there any indication of what, outside the dispute procedures, has also changed – just that note in the email suggesting that there have been changes elsewhere in the Terms of Use.  It is for the user to find them, “we encourage you to read the Terms of Use fully.”

There are 47 topics in the Terms of Use, more than 14,000 words on the page – Continue reading →